Tom Renner
Chief Operating Officer
owns / stewards nothing
Root · sits above both disputants
Org chart
Who reports to whom — and who owns what
The 37 people in this estate, drawn straight from the graph. Each card shows what a person owns and what they steward. The pattern is the finding: 19 of 37 steward data day-to-day, but 26 own a metric.
Dana Whitfield
Chief Data Officer
owns / stewards nothing
reports to Tom Renner
Marcus Bley
Chief Financial Officer
owns / stewards nothing
reports to Tom Renner · 12 reports
Diane Okafor
Manager, Claims Finance & Disbursement
owns · provider_paymentowns · check_registerowns · gl_postingowns · Net Claims Costowns · Days in Claims Payable (DCP)owns · Net Claims Cost Reconciliationowns · Claims GL Reconciliation
reports to Marcus Bley
Sofia Reyes
Manager, Rebate Finance & Manufacturer Contracts
owns · rebate_contractowns · rebate_accrualowns · rebate_invoiceowns · rebate_paymentowns · rebate_contract_termowns · Rebate Capture Rateowns · Monthly Rebate Accrual & Captureowns · Rebate Reconciliation Workbook stewards · rebate_contract
reports to Marcus Bley
Marguerite Vandeveld
Director, Premium Billing Operations
owns · billing_accountowns · billing_group_masterowns · invoice_headerowns · billing_member_coverageowns · self_bill_reconciliationowns · billing_cycle_calendarowns · membership_count_snapshotowns · Total Premium Revenueowns · Active Membershipowns · Active Membership by Plan & Segment
reports to Marcus Bley
Desmond Achebe
Manager, Accounts Receivable & Cash Application
owns · premium_receiptowns · cash_applicationowns · ar_balanceowns · ar_transactionowns · ar_aging_snapshotowns · write_offowns · refund_transactionowns · collections_caseowns · gl_postingowns · suspense_accountowns · bad_debt_reserveowns · Premium AR Aging % > 90 daysowns · Premium Collection Rateowns · Days Sales Outstanding (Premium DSO)owns · Monthly Premium Billed vs Collectedowns · AR Aging Summary (Group & Individual)owns · Write-off & Bad Debt Reserve Analysisowns · Daily Cash Application Productivityowns · GL Subledger Tie-Out (Billing to GL)
reports to Marcus Bley
Hollis Trang
Senior Actuarial/Finance Analyst, Premium & Subsidy
owns · premium_rate_scheduleowns · subsidy_aptc_detailowns · cms_payment_reconciliationowns · premium_tax_assessmentowns · medicare_premium_billingowns · premium_revenue_recognitionowns · Premium Revenue Recognition Roll-forwardowns · CMS APTC/CSR Reconciliation Exception Reportowns · Premium Tax & State Assessment Filing
reports to Marcus Bley
Marisol Vega
VP, Finance & Controller
owns · gl_premium_revenue_recognitionowns · gl_ibnr_reserve_postingowns · gl_claims_incurred_accrualowns · gl_rebate_accrual_mlrowns · mlr_calc_worksheetowns · gl_premium_deficiency_reserveowns · gl_reinsurance_recoverableowns · stat_filing_masterowns · stat_exhibit_lineowns · rbc_calculationowns · tax_provision_detailowns · Medical Loss Ratio (MLR)owns · Total Premium Revenueowns · Net Claims Costowns · Combined Ratioowns · IBNR Reserve Balanceowns · Risk-Based Capital (RBC) Ratioowns · Days in Claims Payable (DCP)owns · MLR Rebate Accrualowns · Board Financial Package - MLR & Underwritingowns · NAIC Annual Statement (Blue Book)owns · ACA MLR Rebate Filing Worksheetowns · IBNR Reserve Roll-Forwardowns · Income Tax Provision Packowns · RBC & Solvency Trend
reports to Marcus Bley
Patricia Okonkwo
Director, General Ledger & Financial Close
owns · gl_chart_of_accountsowns · gl_cost_center_masterowns · gl_ledger_definitionowns · gl_allocation_rulesowns · close_task_masterowns · close_task_statusowns · budget_versionowns · gl_audit_adjustmentowns · gl_security_assignmentowns · Administrative Expense Ratioowns · Days to Closeowns · Trial Balance & Close Status Dashboardowns · Budget vs Actual by Cost Center
reports to Marcus Bley
Devin Rasmussen
GL Accounting Manager
owns · gl_journal_headerowns · gl_journal_lineowns · gl_balancesowns · trial_balance_snapshotowns · financial_statement_lineowns · Monthly Close Financial Statements (P&L, Balance Sheet)owns · Stale Accrual & Manual JE Audit stewards · gl_chart_of_accountsstewards · gl_premium_revenue_recognitionstewards · gl_claims_incurred_accrual
reports to Marcus Bley
Hyun-woo Park
Accounts Payable & Treasury Manager
owns · ap_supplier_masterowns · ap_supplier_siteowns · ap_invoice_headerowns · ap_paymentowns · ap_claims_disbursement_feedowns · ap_1099_detailowns · ce_bank_accountowns · ce_reconciliationowns · fa_asset_masterowns · AP Aging & Cash Disbursement Forecastowns · Bank Reconciliation Exception Report
reports to Marcus Bley
Priya Venkataraman
VP, Chief Actuary (FSA, MAAA)
owns · reserve_run_headerowns · completion_factor_selectionowns · trend_assumptionowns · experience_studyowns · actuarial_assumption_setowns · reserve_signoffowns · IBNR Reserve Balanceowns · Completion Factorowns · Reserve Redundancy/Deficiencyowns · Loss Ratio Trendowns · Monthly IBNR Reserve Certification Packageowns · Reserve Development / Run-off Triangleowns · Statement of Actuarial Opinion Workpapers stewards · reserve_run_headerstewards · actuarial_assumption_set
reports to Marcus Bley
Dr. Helen Osei
Director, Risk Adjustment & HCC Coding
owns · risk_scoreowns · hcc_model_coefficientowns · Risk Adjustment Factor (RAF)owns · RAF Yield & Gap Closure Report stewards · risk_score
reports to Marcus Bley
Marcus Whitfield
Manager, Commission Accounting
owns · commission_scheduleowns · commission_statementowns · commission_lineowns · commission_chargebackowns · override_commissionowns · Total Premium Revenueowns · Broker Commission Expense Ratioowns · Commission Cycle Reconciliationowns · Broker Commission Statement (broker-facing)owns · medical_director_reviewer stewards · commission_schedulestewards · appeal_casestewards · grievance_casestewards · clinical_reviewstewards · determination
reports to Marcus Bley
Dr. Priya Anand
Chief Medical Officer
owns / stewards nothing
reports to Tom Renner · 7 reports
Dr. Anita Rao
Medical Director, Utilization Management
owns · auth_requestowns · auth_determinationowns · denialowns · medical_policyowns · Authorization Turnaround Time (TAT)owns · Monthly UM Executive Scorecard
reports to Dr. Priya Anand
Marcus Feldman
Director, UM Operations & Compliance
owns · um_work_queue_itemowns · sla_eventowns · reviewer_caseloadowns · SLA Compliance Rateowns · Daily UM Turnaround & SLA Dashboardowns · Regulatory UM Turnaround Compliance (CMS/State)owns · Reviewer Caseload & Capacity Planning stewards · auth_requeststewards · denial
reports to Dr. Priya Anand
Brenda Okafor
Director, Case & Disease Management
owns · caseowns · care_planowns · assessmentowns · disease_programowns · Case Management Engagement Rateowns · Case Management Productivity Report
reports to Dr. Priya Anand
Priya Nadkarni
Director, Pharmacy Analytics & PBM Operations
owns · pharmacy_claim_headerowns · mac_price_listowns · Rx PMPMowns · Rx PMPM Trend by Line of Business stewards · formulary_master
reports to Dr. Priya Anand
Dr. Lena Okafor
Clinical Pharmacy Director (PharmD)
owns · formulary_masterowns · prior_auth_requestowns · prior_auth_criteriaowns · dur_alertowns · specialty_drug_caseowns · Prior Auth Approval Rateowns · Prior Authorization Operations Dashboard stewards · prior_auth_request
reports to Dr. Priya Anand
Priya Raghavan
Director, Stars & Quality Improvement
owns · measure_masterowns · measure_denominatorowns · measure_numeratorowns · measure_rate_resultowns · gap_in_careowns · star_cut_pointowns · measure_star_assignmentowns · contract_star_ratingowns · Star Ratingowns · HEDIS Measure Rateowns · Stars Executive Dashboardowns · HEDIS Rate Trend Workbook
reports to Dr. Priya Anand
Marcus Idowu
Manager, HEDIS Operations & Data Engineering
owns · supplemental_data_sourceowns · measure_run_batchowns · measurement_year_configowns · Supplemental Data Yield Reportowns · HEDIS Engine Run Audit Log stewards · measure_masterstewards · measure_version_historystewards · supplemental_data_recordstewards · data_quality_finding
reports to Dr. Priya Anand
Priya Raman
Director, Claims Operations
owns · claim_headerowns · claim_lineowns · adjudication_resultowns · examinerowns · Medical Loss Ratio (MLR)owns · Claims PMPMowns · Pended Claim Agingowns · Daily Adjudication Operations Dashboardowns · Pended & Aged Claims Inventoryowns · Examiner Productivity Scorecardowns · binder_paymentowns · delinquency_statusowns · grace_period_trackingowns · payment_planowns · dunning_eventowns · invoice_disputeowns · Binder Payment Effectuation Rateowns · Delinquency Rateowns · Delinquency & Grace Period Watchlistowns · Binder Payment & Effectuation Trackerowns · Termination-for-Nonpayment & Reinstatement Logowns · siu_caseowns · external_referralowns · Total Recoveries (FWA)owns · SIU Monthly Recovery & Savings Scorecardowns · Law Enforcement Referral Trackerowns · broker_masterowns · book_of_businessowns · sold_membership_snapshotowns · applicationowns · sales_goalowns · Active Membershipowns · Lead Conversion Rateowns · Broker Production Scorecardowns · appeal_caseowns · determinationowns · cms_category_refowns · cms_universe_exportowns · regulatory_threshold_refowns · resolution_outcome_refowns · Appeals Timeliness Rateowns · Overturn Rateowns · CMS Part C Reconsideration Universe (Table 1)owns · CMS Part D Coverage Determination & Appeals Universeowns · Monthly Compliance Timeliness Scorecardowns · employee_masterowns · positionowns · job_codeowns · performance_reviewowns · Total Headcountowns · Monthly Headcount & Turnover Dashboardowns · Performance Calibration Distribution stewards · billing_accountstewards · individual_billing_accountstewards · invoice_headerstewards · premium_receiptstewards · billing_member_coveragestewards · payment_token_vaultstewards · medicare_premium_billingstewards · membership_count_snapshotstewards · broker_master
reports to Tom Renner
Marcus Bell
Manager, Adjudication Configuration & Edits
owns · edit_definitionowns · fee_scheduleowns · adjudication_config_auditowns · Auto-Adjudication Rateowns · Edit & Override Effectivenessowns · ndc_drug_masterowns · pharmacy_masterowns · Generic Dispensing Rate (GDR)owns · Generic Dispensing & MAC Effectivenessowns · underwriting_caseowns · rate_filingowns · Underwriting Pipeline & Decision Logowns · compensationowns · pay_gradeowns · bonus_planowns · payroll_runowns · Total Labor Costowns · Average Base Salaryowns · Labor Cost by Cost Centerowns · Compensation Benchmarking Workbookowns · fact_claimowns · fact_claim_lineowns · etl_job_runowns · etl_load_auditowns · Data Quality Exception Reportowns · ETL Load Monitoring Dashboard stewards · claim_headerstewards · claim_linestewards · edit_definitionstewards · adjudication_config_auditstewards · pharmacy_claim_headerstewards · ndc_drug_masterstewards · dim_memberstewards · dim_provider
reports to Tom Renner
Priya Nandakumar
Director, Membership Accounting & Eligibility
owns · member_masterowns · subscriberowns · enrollment_spanowns · eligibilityowns · benefit_accumulatorowns · terminationowns · member_month_summaryowns · Member Monthsowns · Active Membershipowns · Daily Active Membership Snapshotowns · Membership Reconciliation Workbook (monthly close)
reports to Tom Renner
Devin Walsh
Manager, Enrollment Operations (834/EDI)
owns · enrollment_transactionowns · enrollment_834_errorowns · retro_enrollmentowns · enrollment_workqueueowns · Retro Enrollment Rateowns · 834 Auto-Adjudication Rateowns · Enrollment Operations Dashboardowns · 834 Error Aging Report stewards · member_masterstewards · enrollment_spanstewards · eligibilitystewards · member_month_summary
reports to Tom Renner
Marcus Tillery
Senior Manager, Group & Benefit Configuration
owns · employer_groupowns · group_benefit_offeringowns · plan_masterowns · benefit_plan
reports to Tom Renner
Renata Volkov
Director, Provider Network Operations
owns · provider_masterowns · network_affiliationowns · network_definitionowns · provider_directoryowns · Active Network Providersowns · Network Composition Dashboard stewards · provider_master
reports to Tom Renner
Marcus Aldridge
Manager, Credentialing & Provider Data
owns · provider_credentialingowns · Credentialing Cycle Timeowns · Recredentialing Compliance Rateowns · Credentialing Pipeline Tracker stewards · provider_credentialingstewards · primary_source_verification
reports to Tom Renner
Priya Nair
Lead, Contracting & Reimbursement
owns · provider_contractowns · fee_scheduleowns · contract_line_itemowns · Average Contracted Rate vs Medicareowns · Fee Schedule Load Completenessowns · Fee Schedule Rate Analysisowns · Contract Renewal Pipelineowns · Allowed Amount Pricing Auditowns · dim_memberowns · dim_providerowns · fact_enrollment_spanowns · mart_membership_monthlyowns · Active Membershipowns · Member Months stewards · fee_schedulestewards · provider_contract
reports to Tom Renner
Marcus Webb
SIU Operations Manager
owns · investigator stewards · siu_case
reports to Tom Renner
Dr. Helen Vasquez
FWA Analytics & Clinical Lead (Medical Director, SIU)
owns · aberrancy_scoreowns · scoring_modelowns · data_mining_queryowns · Aberrancy Hit Rateowns · Provider Aberrancy Top 200owns · Data Mining Yield Report
reports to Tom Renner
Dana Olsen
Senior Manager, Marketing & Member Experience
owns · campaignowns · campaign_responseowns · nps_surveyowns · nps_responseowns · Net Promoter Score (NPS)owns · Marketing Cost Per Acquisition (CPA)owns · NPS Trend & Verbatim Analysisowns · Campaign ROI & Attribution Report stewards · campaign
reports to Tom Renner
Dana Okafor
Manager, A&G Operations & Timeliness Compliance
owns · sla_breach_eventowns · Daily Timeliness At-Risk Worklistowns · SLA Breach & Self-Disclosure Logowns · Analyst Productivity & Queue Agingowns · fact_ibnr_reserveowns · fact_risk_scoreowns · mart_risk_adjustmentowns · Risk Adjustment Factor (RAF)owns · MLR Regulatory Filing Workbookowns · Risk Adjustment RAF Dashboardowns · Statutory Reporting Pack stewards · timeliness_clockstewards · regulatory_threshold_refstewards · ag_analyst
reports to Tom Renner
Elena Cho
Talent Acquisition Manager
owns · requisitionowns · candidateowns · Time to Fillowns · Offer Acceptance Rateowns · Recruiting Funnel & Time-to-Fillowns · Open Requisitions Aging
reports to Tom Renner
Dana Whitfield
HRIS Data Steward / Workday Analyst
owns · benefit_plan_offeringowns · regulatory_submissionowns · idss_audit_resultowns · IDSS Submission Packageowns · Submission Validation Error Log stewards · employee_masterstewards · departmentstewards · payroll_run
reports to Tom Renner
The governance finding, in one chart. Ownership chips are scarce and metric ownership is absent: people steward tables (shipments, invoices, customers) but almost no one owns a metric. The one ownership that matters — the canonical OTD definition — is still only proposed for Tom Renner and remains unratified. That empty slot is why the board heard two on-time numbers.